We’re hiring sales staff!

Small vibrant Boston bike shop seeks a self-motivated, friendly staff member to answer customer phone calls and emails, schedule sales and repair visits, complete financial transactions, process incoming merchandise, and perform related administrative tasks.

Currently part-time with the possibility of adding more hours starting in April or May.

The right candidate has:

  • Interest in bicycles and bicycling
  • Weekend availability
  • Friendly and positive attitude; ability to work respectfully with a diverse population of customers and co-workers, including LGBTQIA+ identities
  • Excellent customer service skills
  • Ability to thrive in a collaborative team environment
  • Strong communication skills
  • 1-2 years of sales experience in a small business
  • Great attention to detail and organizational skills
  • Ability to remain calm in fast-paced and stressful situations
  • Some knowledge of bicycles and accessories (though we do offer job training)
  • Solid computer skills. Experience with inventory tracking systems, databases or Lightspeed Retail point of sale specifically a plus.
  • Spanish language proficiency a plus!
  • Social media knowledge and general marketing savvy also a plus

Duties:
Sales-

  • Answer phone calls and emails from customers
  • Explain procedures to customers on the phone and via email
  • Present options to customers for purchasing parts and accessories (usually via email; may be through a window or outdoors if the customer walks up to the shop door without calling)
  • Ring up sales transactions through Lightspeed Retail point of sale and PayPal Invoices
  • Other related duties as assigned

Assist Mechanics, Workshop –

  • Schedule and coordinate repair drop-offs and pick-ups; make sure work is paid for
  • Input Work Orders into LightSpeed Retail point of sale work order management system
  • Fill tires, fix flats, install simple accessories if able

Inventory –

  • Receive product shipment from vendors
  • Assist Purchasing Manager with inventory counts, restocking, and ordering
  • Label and price merchandise accurately as needed
  • Other related duties as assigned

Compensation commensurate with experience.
Please email resume and cover letter to Office@FerrisWheelsBikeShop.com


Last updated Feb 5, 2021

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