Small vibrant Boston bike shop seeks a self-motivated, friendly staff member to answer customer phone calls and emails, schedule sales and repair visits, complete financial transactions, process incoming merchandise, and perform related administrative tasks.

Currently part-time with the possibility of adding more hours starting in April or May.

The right candidate has:

• Interest in bicycles and bicycling
• Weekend availability
• Friendly and positive attitude; ability to work respectfully with a diverse population of customers and co-workers, including LGBTQIA+ identities
• Excellent customer service skills
• Ability to thrive in a collaborative team environment
• Strong communication skills
• 1-2 years of sales experience in a small business
• Great attention to detail and organizational skills
• Ability to remain calm in fast-paced and stressful situations
• Some knowledge of bicycles and accessories (though we do offer job training)
• Solid computer skills. Experience with inventory tracking systems, databases or Lightspeed Retail point of sale specifically a plus.
• Spanish language proficiency a plus!
• Social media knowledge and general marketing savvy also a plus

Duties:
Sales-

• Answer phone calls and emails from customers
• Explain procedures to customers on the phone and via email
• Present options to customers for purchasing parts and accessories (usually via email; may be through a window or outdoors if the customer walks up to the shop door without calling)
• Ring up sales transactions through Lightspeed Retail point of sale and PayPal Invoices
• Other related duties as assigned

Assist Mechanics, Workshop –

• Schedule and coordinate repair drop-offs and pick-ups; make sure work is paid for
• Input Work Orders into LightSpeed Retail point of sale work order management system
• Fill tires, fix flats, install simple accessories if able

Inventory –

• Receive product shipment from vendors
• Assist Purchasing Manager with inventory counts, restocking, and ordering
• Label and price merchandise accurately as needed
• Other related duties as assigned

Compensation commensurate with experience.
Please email resume and cover letter to Office@FerrisWheelsBikeShop.com

Last updated Feb 5, 2021

Small vibrant Boston bike shop seeks a bicycle mechanic. Job would begin with part-time hours, with the possibility of adding more hours starting in April or May.

The right candidate for this position has professional bicycle repair experience, good problem-solving skills, and enjoys providing excellent customer service.

Duties:

• Complete bicycle repairs and part installations in a thorough and timely manner
• Maintain a clean work area and assist in general upkeep of workshop
• Able to appropriately diagnose and communicate bike issues with customers
• Attend relevant training sessions and staff meetings
• Follow all store policies and procedures

The right candidate:

• Minimum 2 years shop mechanic experience required
• Strong on-the-go problem solving skills
• Friendly and able to work respectfully with a diverse population of customers and co-workers, including LGBTQIA+ identities
• team skills – ability to work in and contribute to a group dynamic
• Organized work habits
• Knowledge of hydraulic brake systems preferred

Notes on safety:

• Limited number of employees in shop at one time
• Employees wear masks at work
• Paid sick time provided
• Customers currently not entering store

Compensation commensurate with experience.
Please email resume and cover letter to Jack@FerrisWheelsBikeShop.com

Last updated May 12, 2020