Category Archives: jobs

We’re hiring sales staff!

Small vibrant Boston bike shop seeks a self-motivated, friendly staff member to answer customer phone calls and emails, schedule sales and repair visits, complete financial transactions, process incoming merchandise, and perform related administrative tasks.

Currently part-time with the possibility of adding more hours starting in April or May.

The right candidate has:

  • Interest in bicycles and bicycling
  • Weekend availability
  • Friendly and positive attitude; ability to work respectfully with a diverse population of customers and co-workers, including LGBTQIA+ identities
  • Excellent customer service skills
  • Ability to thrive in a collaborative team environment
  • Strong communication skills
  • 1-2 years of sales experience in a small business
  • Great attention to detail and organizational skills
  • Ability to remain calm in fast-paced and stressful situations
  • Some knowledge of bicycles and accessories (though we do offer job training)
  • Solid computer skills. Experience with inventory tracking systems, databases or Lightspeed Retail point of sale specifically a plus.
  • Spanish language proficiency a plus!
  • Social media knowledge and general marketing savvy also a plus

Duties:
Sales-

  • Answer phone calls and emails from customers
  • Explain procedures to customers on the phone and via email
  • Present options to customers for purchasing parts and accessories (usually via email; may be through a window or outdoors if the customer walks up to the shop door without calling)
  • Ring up sales transactions through Lightspeed Retail point of sale and PayPal Invoices
  • Other related duties as assigned

Assist Mechanics, Workshop –

  • Schedule and coordinate repair drop-offs and pick-ups; make sure work is paid for
  • Input Work Orders into LightSpeed Retail point of sale work order management system
  • Fill tires, fix flats, install simple accessories if able

Inventory –

  • Receive product shipment from vendors
  • Assist Purchasing Manager with inventory counts, restocking, and ordering
  • Label and price merchandise accurately as needed
  • Other related duties as assigned

Compensation commensurate with experience.
Please email resume and cover letter to Office@FerrisWheelsBikeShop.com


Last updated Feb 5, 2021

We’re Hiring a Bike Mechanic!

Small vibrant Boston bike shop seeks a bicycle mechanic. Job would begin with part-time hours, with the possibility of adding more hours starting in April or May.

The right candidate for this position has professional bicycle repair experience, good problem-solving skills, and enjoys providing excellent customer service.

Duties:

  • Complete bicycle repairs and part installations in a thorough and timely manner
  • Maintain a clean work area and assist in general upkeep of workshop
  • Able to appropriately diagnose and communicate bike issues with customers
  • Attend relevant training sessions and staff meetings
  • Follow all store policies and procedures

The right candidate:

  • Minimum 2 years shop mechanic experience required
  • Strong on-the-go problem solving skills
  • Friendly and able to work respectfully with a diverse population of customers and co-workers, including LGBTQIA+ identities
  • team skills – ability to work in and contribute to a group dynamic
  • Organized work habits
  • Knowledge of hydraulic brake systems preferred

Notes on safety:

  • Limited number of employees in shop at one time
  • Employees wear masks at work
  • Paid sick time provided
  • Customers currently not entering store

Compensation commensurate with experience.
Please email resume and cover letter to Jack@FerrisWheelsBikeShop.com

Last updated May 12, 2020