Return Policies

Return Policies
No returns accepted without valid proof of purchase.*

PARTS & ACCESSORIES

Regular Stock Parts & Accessories, new / unused

  • Up to 14 Days: items returnable for store credit OR refund of purchase price.
  • Up to 60 Days: items returnable for store credit ONLY.

Special Order Parts & Accessories, new / unused

  • Up to 14 Days: items returnable for store credit only

BICYCLES

In Stock Bicycles, new or used
Up to 7 Days: New condition bikes accepted back for store credit only.
For used bikes, “new condition” is “as purchased.”

Special Order Bicycles over $700 require a non-refundable deposit equal to 20% of the retail price.

LAYAWAY POLICY
Initial deposit of 20% required to put a bicycle on layaway
If canceled, subject to 20% restocking fee

TRADE-INS ARE FINAL.

WARRANTY

Most new bikes have a lifetime manufacturers’ frame warranty and the parts.
Our used bikes have a 30-day limited warranty on repair work done in the shop to get your used bike ready to ride.

Please consult with a staff member about your warranty.

*YOUR NAME CAN BE YOUR RECEIPT! Give us your name and contact information when you make your purchase so that we can recall your proof of purchase, kept on file for you.

Used bicycles, used parts, and used accessories cannot be returned. They may be evaluated for purchase by the shop as used goods for resale on a case-by-case basis.